Operational SolutionsTwenty-plus years running operationsSenior-led optimisation
An operations advisor walking a business owner through a process flow pinned to a sunlit concrete wall. Generated placeholder; the final photograph is of the founder with a client.

Run the business.
Not the day‑to‑day.

Soluts puts owner-managed and manager-led operations in order: process, people, numbers and the flows that connect them. Designed with you, implemented to keep running after we leave.

Explore
Operational audits · Process implementation · SOPs · Reporting and control · Project management · Staff training ·
The operational reality 01

Most operational challenges are not caused by a lack of effort.

They come from unclear flows, invisible dependencies, inconsistent decisions, and systems that grew by accident. Soluts brings an operator’s perspective to make that complexity understandable, and fixable.

01

Work depends on one person

When they are off, decisions wait.
02

Processes live in people’s heads

Nothing is written down, so nothing can be handed over.
03

The numbers arrive late

Last month’s problems are found this month.
04

Ownership is unclear

Two people each think the other one is handling it.
05

Growth created complexity

What worked at one size gives way at the next.
06

Service quality is inconsistent

The result depends on who is on shift.
07

Reporting does not drive action

Reports are produced, read and filed.
08

Tools create more work than they remove

Every new system needs a spreadsheet to feed it.
What we work on 02

From friction
to flow.

Every engagement starts with an audit. From there it can cover one stubborn bottleneck or the wider operating model. The scope follows the problem.

01

Operational diagnostics

Follow the operation, map the work, and identify the constraints with the greatest business impact.

02

Process & workflow design

Redesign the sequence, handoffs, decisions, and controls so work moves clearly from start to finish.

03

SOPs & playbooks

Turn practical knowledge into usable standards, checklists, and guidance, not documents that sit unread.

04

Roles & accountability

Clarify who owns what, where decisions happen, and how teams coordinate across functions.

05

Reporting & control

Put a small set of numbers in front of whoever runs the business, on time, from a source they trust, so problems are visible early.

06

Staff training

Written, video and audio material in the format staff will actually use. On the job, not in a classroom.

07

Automation & AI flows

Design the flows and automations, AI included, that take repeated work off people and keep information moving. Applied to a process that works, never to one that does not.

08

Project management

Run the projects the operation cannot absorb on its own: openings, refurbishments, system changes, relocations. Scope, plan, owners, cadence, and the follow-through until it is done.

09

Implementation & change

Embed the new way of working through pilots, training, iteration, and hands-on support.

What better looks like 03

Not more process.
Better operations.

01Fewer unnecessary steps and handoffs

02Clear ownership and faster decisions

03Useful standards without bureaucracy

04Better visibility of capacity and performance

05Consistent service across people and locations

06Technology that removes work instead of adding it

How we work 04

Operator-led.
Built for reality.

Direct senior involvement from audit to implementation. Close enough to understand the detail; experienced enough to see the whole system.

01

Discovery

Follow the work and listen to the people doing it. Separate visible symptoms from structural causes.

02

Diagnose

Map the flow, quantify the friction, and agree which constraints matter most to the business.

03

Design

Create the simplest workable system across roles, decisions, processes, tools, and management routines.

04

Implement

Pilot, train, adjust, and embed. The work is not finished when the recommendation is presented.

01 / Fixed scope

Audit

A fixed-scope diagnostic of how the operation actually runs, against how it is believed to run. Findings, priorities and a plan, in writing.

02 / Time-boxed

Sprint

Implement one operational system and make it stick: SOPs, a reporting cadence, staff trained on it, and automation where it earns its place.

Where this applies

Small and medium businessesRetail and distributionProfessional servicesHotels, resorts and short-term rentalsReal estate and property servicesMulti-site operationsLogistics
For owner-managed small and medium businesses, and for hotels, resorts and portfolios run by a manager on the owner’s behalf. Our longest track record is in hospitality, short-term rentals and property. The method is not sector-specific.

Our point of view

Technology is useful when it improves the operation. The operation always comes first.
Products 05

Operational ideas,
made useful.

Two technology assets the firm builds and operates. The firm’s own operating methods, made into tools.

Listing intelligence · LiveA Soluts product
Reality
Report

Listing intelligence for short-term rental listings. It reads every review and the fine print on a listing and returns a Reality Score and a full report. Free score, paid full report.

Visit realityreport.io
Chief of Staff command layer · In buildA Soluts product
MIKE OS

A Chief of Staff command layer for founder-led service businesses. It coordinates specialist agents over the operational layer and surfaces only decisions, risks and a daily brief.

Visit mikeos.ai
Start here 06

What is slowing
you down?

Tell us where the operation gets stuck, what you have already tried, and what better would look like. We reply with a proposal for an audit.

[PLACEHOLDER: email]

[PLACEHOLDER: booking link]

Not ready to talk?

Take the Operational Reality brief instead.

The causes behind most operational problems, and what better looks like, in one page. Leave your email and Cláudio sends it directly.

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The practice 07

A senior operating partner, not a slide deck.

Twenty-plus years running operations. Now implementing them.

I am Cláudio Silvestre. I have spent more than twenty years in hospitality and short-term rental operations across several markets, most recently as Head of Operations for a multi-market portfolio of hotels and apartments.

The problems I found there are the same ones in every owner-managed business, and in every hotel or portfolio run by a manager: one person holds it together, the process lives in people’s heads, and the numbers come too late to act on. The fixes are known. What is missing is someone to implement them.

There’s always a solution. Há sempre uma solução.

The founder’s own phrase, used for twenty years with owner-operators who believed they were stuck. Earned, not invented.