Operational diagnostics
Find out how the operation actually runs, where it loses time and money, and which constraint to fix first. Evidence from your operation, not a checklist from someone else’s.
Request a proposalWhen it is needed
- Everyone is busy, and the same problems come back every month.
- The problems reach you through customers before the team reports them.
- Different people give different answers to how a job is done.
- Something is wrong, but nobody can say where it starts.
What we do
- Follow the work
Time where the work happens: the shop floor, the front desk, the warehouse, the back office. Interviews with the owner or general manager, the managers and the people doing the job.
- Map the flow
Each core process as it runs today: steps, handoffs, waiting points, decisions, and the workarounds nobody wrote down.
- Separate symptoms from causes
Late deliveries, missed orders and overtime are symptoms. We trace them back to the constraint that produces them.
- Rank by impact
Every constraint ranked by what it costs the business, with the evidence behind it.
What you get
- 01A map of the operation as it runs, not as it is described.
- 02The constraints ranked by business impact, with the evidence.
- 03Quick wins the team can apply the same week.
- 04A prioritised plan: what to fix, in what order, and what it takes.
What it is not
- Not a maturity score or a benchmark against other companies.
- Not a hunt for someone to blame. We look at the system people work in.
Where it shows up
The method is the same in a shop, a clinic, a workshop, an office, a hotel or a resort. What changes is where the work gets stuck: the path from order to delivery, the chain from appointment to invoice, the handover between reservations and housekeeping.
How it is bought
Diagnostics is the Audit, and the Audit is where every engagement starts.
Request a proposalTell us where the operation gets stuck. We reply with a written proposal and a fixed fee before anything starts.