Staff training

When it is needed

• New hires take months to work on their own.
• Seasonal teams start from zero every year.
• Training is one person showing another, and it changes each time.
• The team speaks several languages, and the written material works in only one.

What we do

1. Start from the standard

   Training follows the process and the SOP, so there is one version of how the job is done.

2. Pick the format

   Short videos for physical tasks, audio for people on the move, checklists for routine work, written guides for judgement calls.

3. Train on the job

   In the real place, on real work, with the supervisor who will keep it going.

4. Check it holds

   Follow-up on the floor after the training, not a test in a classroom.

What you get

• 01Training material for the core roles, in the formats and languages the team needs.
• 02An onboarding path for new and seasonal staff.
• 03Supervisors able to train the next intake themselves.

What it is not

• Not an off-the-shelf customer service course.
• Not a classroom session that is forgotten at the door.

Where it shows up

Onboarding new and seasonal staff in shops, restaurants, hotels, warehouses and service teams, in Portuguese, English and the other languages the team actually speaks.